Client Success Specialist for an East Coast based influencer marketing agency
Starting at $15-$25 USD/hour based on experience and interview. Potential for raises and bonuses based on performance.
Location & Working Hours:
The position is fully remote.
Semi-flexible, ranging between 5-15 hours per week depending on demand. Availability between 12 pm to 8 pm US Eastern Time is required, although specific blocks of work hours within this timeframe can be flexible.
About Our Company:
Maxe Management is a rapidly growing influencer agency committed to fostering talents and careers in the vibrant world of online entertainment and influencer marketing. By providing bespoke support and guidance, we enable creators to focus on what they do best while nurturing a culture of growth and inclusivity. Our home is on the US East Coast, and we are driven by a spirit of empowerment and success.
Maxe Management is on the lookout for a proactive and dedicated Client Success Specialist to provide excellent client experience to our influencers/models managed by our agency.
- Conduct welcoming and informative onboarding video calls with new clients to help them get acquainted with our services.
- Clarify any questions and address concerns promptly to facilitate a smooth start for our customers.
- Check in with clients daily via text or Slack to ensure their satisfaction
- Conduct weekly coaching calls to identify growth and revenue opportunities for clients
- Identify client concerns about our services and escalate properly
- Contact prospective clients via text or social media
- Follow up on sales calls and answer prospects’ questions
Communication and Documentation:
- Maintain precise records of communications and onboarding processes.
- Ensure clients are informed and well-versed with the necessary information.
Requirements for this Role:
- Based in the US with excellent command over written and spoken English. Authorized to work in the US.
- Strong work ethics and punctuality
- Dedication to client service and ability to remain professional and friendly under pressure
- Ability to work efficiently in a fast-paced environment, adept at multitasking and meeting deadlines.
- Strong skills in spreadsheet management, including data entry and organization.
- Familiarity with Google Docs, Slack, Zoom, and other similar office software, with a willingness to communicate actively through Slack with both the company and its clients.
Benefits of working with Maxe Management:
- Dive deep into a rapidly growing industry, gaining experiences that translate into substantial skills for the future.
- Competitive remuneration with performance-based opportunities for bonuses and commissions.
- Comprehensive video training to gear you up for success in your role.
- Direct lines to top management, fostering an environment of open communication and collaborative growth.