Management & General BusinessOperations, Supply Chain & Business Analytics

Using AI in Customer Service

While AI has been part of the customer service industry for many years now, the advent of newer technologies will have an even greater impact, and you need to stay apace with the latest trends. Understanding how to effectively implement and manage AI-powered solutions can significantly improve customer satisfaction, streamline operations, and drive overall business growth. In this course, join customer service expert Brad Cleveland to learn how to leverage AI in customer service, with a focus on foundations and principles that can help ensure your success. Brad introduces the design, development, and deployment of AI customer service solutions, as well as the integration of AI with existing customer service processes and systems. This course also explores some of the most important ethical and legal considerations associated with using AI in customer service and provides strategies for mitigating potential risks, ensuring compliance, and driving long-term business transformation.

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