Operations, Supply Chain & Business Analytics

Quality Management for Operational Excellence

Maintaining your competitive advantage is always a work in progress. After all, the products, services, and processes of your business are constantly in flux. In this course, instructor Richard Chua shows you how to apply quality management tools and techniques for the design, control, and overall improvement of your organization’s products and service quality.

Discover the power of quality management principles to create operational excellence and gain competitive advantage. Learn about how quality impacts revenue, costs, and profits, and ensure your outputs are free of deficiencies. Explore the three universal processes of quality planning, control, and improvement as outlined by the Juran Trilogy. If you’re an executive, manager, engineer, analyst, or project supervisor, Richard covers the skills and strategies you need to know to maintain quality every step of the way as you strive for operational excellence.

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