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Managing Team Conflict

In any group of people, conflict is a natural part of the dynamic. How leaders choose to manage inevitable disagreements can make the difference between a dysfunctional team and a successful one. In this practical course, conflict expert Amy Gallo teaches you how to handle conflict as a people manager. Explore key skills, including: how to create the conditions for healthy conflict, how to coach your team through disagreements, how to manage yourself throughout the process, and how to follow up afterwards. Learn how to keep conversations collaborative and not combative, create psychological safety for your team, preempt future conflicts, encourage your team to repair relationships, and more.

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