Career CompetenciesManagement & General Business

Leading with Empathy

Leaders often have misconceptions about what empathy at work looks like in practice, yet it is an essential skill for anyone looking to successfully lead today. In today’s world where rapid change comes at us every single day, leaders must quickly build strong relationships with people, whether they’re employees or customers, in order to better collaborate and engage. In this course, Maria Ross helps you identify the key behaviors that make up empathy, like practicing presence, actively listening, cultivating confidence, and finding common ground. Finding empathy is one of the most desired leadership strengths, so join Maria in this course as she shares straightforward and simple tips for implementing and practicing empathy.

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