In this audio-only course, communication expert Sam Horn explains how to adjust your language to deal with difficult people more effectively. Sam identifies three choices you can always make in a conflict and shows you how quickly agreeing, apologizing, and taking action lets you get straight to what’s important. Sam discusses how finding solutions will get you a lot farther than finding fault and points out the advantages of redirecting accusations. She discusses how being a coach, rather than a critic, and adopting a can-do attitude goes a long way toward making things right. Sam encourages you to remember that no one can make you angry without your consent, to focus on what you want to do to keep a level head, and to find strength in numbers and documented evidence. She also highlights the importance of standing up to bullies and knowing when to leave a toxic situation.
This course was created by Pete Mockaitis of How to Be Awesome at Your Job. We are pleased to offer this training in our library.Login to LinkedIn Learning