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Active Listening for Better Leadership Communication

Even as new technologies have prompted radical changes in the world of work, basic interpersonal communication skills remain as critical as ever. In this course, join Heather Younger—the two-time best-selling author of The 7 Intuitive Laws of Employee Loyalty and The Art of Caring Leadership—as she details what active listening is, why it’s a critical skill for leaders, and how to optimize communication so your employees feel heard, valued, and understood.

Heather shares her five-step framework for active listening and explains how to discern passive listening from active listening, detect and respond to common nonverbal cues, and demonstrate curiosity and empathy when actively listening. She also shares specific tactics to help you become more present, expand your decision-making circle, and properly communicate the connection between team feedback and the actions you take based on that feedback. Tune in to take the first steps towards becoming a better listener and leader.

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